Return Policy

At The Detail Department, we stand behind the products we sell and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

Most new, unused items may be returned within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include all original accessories, manuals, and components (if applicable).
• Be accompanied by the original order number or proof of purchase.

Returns that do not meet these requirements may be denied or subject to a partial refund.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used chemicals.
• Opened ceramic coatings, coatings, or sealants.
• Used microfiber towels, brushes, applicators, or wash media.
• Clearance or final sale items.
• Gift cards.
• Special order or custom products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Please include your order number and photos of the issue so we can resolve it as quickly as possible.

If the claim is approved, we will replace the item or issue a refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped.
• The product arrived damaged.
• The item is confirmed to have a manufacturing defect.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method. Please allow 3–5 business days for processing. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

If you'd like to exchange an unused item, please contact us within 30 days of delivery. We'll gladly assist you with an exchange, subject to product availability.

Warranty Information

Many tools, polishers, pressure washers, and other equipment are covered by the manufacturer's warranty. If you experience an issue with one of these products, we'll be happy to assist you in contacting the manufacturer or navigating the warranty process.

How to Start a Return

To begin a return, please contact us with the following information:

• Order Number
• Full Name
• Email Address
• Reason for the Return

Please do not send items back without contacting us first, as unauthorized returns may delay processing or be refused.

Questions?

If you have any questions regarding your order or our return policy, please contact our customer service team. We're committed to providing the best possible service and making sure you're satisfied with your experience at The Detail Department.